If this works you will have my thanks and a Best Answer with a helpful post to Mel. I did not, thank you for pointing that out sir. This was before I started keeping an archive of installation packages! It was such a pain when I had to log into the account to re-install the software for the first time and get the license key. Ugh.the previous IT guy here had the company owner's daughter buy our InDesign license. I have systems locked down now where people cannot install things without me putting in admin credentials but I cannot do anything about what was done before I started working here. And actually at the time that it was purchased I do not believe the company had an official IT person so it is highly likely that the guy who installed it was indeed the graphic designer and therefore used his own account. You would be brow beating the previous IT guy not me, lol.

I do this with all of my Adobe products, including the upgrades.

If you don't have the storage space then archive it to a disk. Next time you buy a new Adobe product, keep the trial/package on file. It wasn't bought from a personal account was it? Don't mean to brow beat you but that shouldn't happen. It would beneficial if you could get access to the account info assigned to that Adobe purchase so you can manage that as well. How did the previous graphic designer leave with the disks? Doesn't the company own it? How did he get his hands on it? You should be keeping an inventory of all software disks in your own file and only you should be able to install it on other machines, since they shouldn't have admin rights to do on their own anyway. DO NOT just uninstall it, it must be deactivated first. Download a trial here http:/ / / all-adobe-cs5-direct-download-links.html and activate it with your license key.īe sure to deactivate it first on the machine that it's on and uninstall it. Open Photoshop and click on Help / Updates.Link says I do not have permission to download.ĭid you read the instructions? They are clearly laid out on the page.Click on 'Adobe Application Manager' to upgrade it.Visit the Adobe 'Other' Downloads page, here:.

the suggested fix on that page, in case it ever disappears into the Adobe Ether, is this: What Adobe really means is, we want you to upgrade to our cloud version software, where you then must pay us annually for the privilege of using software that you currently already own outright. Please quit and try again later.Īfter Googling I found this link, which initially suggests CS5 is too old for Adobe to support! There was an error downloading this update. After downloading said updates, I then got this: I've just finished re-installing all the software on my new PC, including my trusty version of Adobe Master Collection CS5, and the Adobe Application Manager popped up and suggested a bunch of updates, so I clicked OK.

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